Corrections, Clarifications, and Retractions Policy

Commitment to Accuracy

Patient Advocacy Strategies (PAS) is committed to providing accurate, evidence-informed, and transparent information across all published content, including website content, blog articles, educational materials, reports, presentations, marketing communications, and social media channels. Maintaining trust with patients, advocacy organizations, healthcare professionals, sponsors, and other stakeholders requires prompt action when errors are identified. This policy outlines PAS’s process for reviewing, correcting, and communicating inaccuracies.

Reporting an Error

Errors may be identified internally by PAS team members or externally by clients, partners, readers, patients, caregivers, healthcare professionals, or members of the public. Individuals who believe published content contains an error are encouraged to contact PAS through the company’s designated contact channels and provide:

• The title or location of the content
• A description of the suspected error
• Supporting information or evidence, if available
• Contact information for follow-up questions

Review Process

Upon receiving a report, PAS will:

1. Acknowledge receipt of the concern.
2. Review the content and supporting information.
3. Consult relevant subject matter experts, clients, or source materials as necessary.
4. Determine whether a correction, clarification, update, or retraction is warranted.

The review process will be conducted as promptly as practical while ensuring an accurate and thorough evaluation of the concern.

Minor Corrections

Minor errors that do not materially affect the meaning, interpretation, or conclusions of the content may be corrected without a formal notice. Examples include:

• Typographical errors
• Formatting issues
• Broken links
• Grammatical mistakes
• Minor factual inaccuracies with limited impact]

When appropriate, PAS may note that a document has been updated.

Substantive Corrections

If a published error could reasonably affect a reader’s understanding of the content, PAS will make the necessary correction and include a notice indicating:

• What information was corrected
• The date of the correction
• The reason for the update, when appropriate

Corrections will be made in a manner that prioritizes transparency while preserving the readability and usefulness of the content.

Clarifications and Updates

Certain situations may not involve factual errors but may require additional context, clarification, or updated information. In these cases, PAS may revise content to improve accuracy, completeness, or alignment with current information and best practices.

Retractions

PAS reserves the right to retract content when significant inaccuracies, unsupported claims, compliance concerns, ethical issues, or other material problems are identified that cannot be adequately addressed through correction alone.

When content is retracted:

• The original content may be removed or archived.
• A notice will be published explaining that the content has been retracted.
• The reason for the retraction will be provided when appropriate and legally permissible.
• References to the content may be updated to prevent continued distribution of inaccurate information.

Regulatory and Compliance Considerations

For content developed on behalf of clients or involving regulated healthcare, pharmaceutical, clinical research, or policy-related topics, PAS will work with the appropriate stakeholders to ensure corrections are implemented in a manner consistent with applicable contractual, legal, regulatory, and compliance requirements.

Continuous Improvement

PAS reviews reported errors and correction trends to identify opportunities for improving internal quality assurance, editorial review, fact-checking, and content development processes. Lessons learned are incorporated into future work to reduce the likelihood of recurring issues and strengthen the accuracy of published materials.

Policy Review

This policy will be reviewed periodically and updated as needed to ensure alignment with PAS’s commitment to transparency, accountability, and continuous improvement.